shwecasino Privacy Policy
This policy document clearly explains how we collect, use, and protect your personal information.
By using the shwecasino platform, you are considered to have accepted the terms of this Privacy Policy. We treat player personal information as a serious responsibility, protect it with SSL encryption, and follow high privacy standards. This document is written for players in the Myanmar market.
This policy applies to all of shwecasino's website, mobile platform, and related services. We promise to notify you in advance before any changes are made to this policy.
Information We Collect
When you register an account, deposit, withdraw, and use services on shwecasino, we may collect the following personal information.
Registration Information
- Name (in Myanmar or English)
- Date of birth
- Contact phone number
- Email address
- User ID and password (hashed)
Financial Information
- Payment method used for deposits / withdrawals (KBZPay, Wave Money, AYA Pay)
- Deposit / withdrawal history
- Game history
- Account balance (at the time of access)
Technical Data
- IP address
- Browser type and version
- Device type (mobile / PC)
- Login time (Myanmar Standard Time)
- Cookies and session data
Communication-related data
- Customer service and communication records
- Complaint and feedback records
- Live Chat conversation records
- Referrer information
How is your data used?
We use the information we collect only for the purposes listed below. We will not use it beyond those purposes under any circumstances.
Account services
Used for creating and verifying your account, processing deposits and withdrawals, and managing your game history.
Security and fraud prevention
We check your information to prevent unauthorised access, financial fraud, and gambling by anyone under 21.
Customer support
When providing support via 24/7 Live Chat or email, we use communication records to help resolve issues.
Software improvements and updates
We study usage patterns to improve service quality and continuously update the platform.
Responsible gambling support
If we identify that a player may need help, we use personal data to put protective measures in place.
Legal compliance
When required by law, we retain the necessary information for as long as legally required.
Cookies and tracking technologies
shwecasino uses cookies and similar technologies on the website for the following purposes.
Essential cookies
These cookies are required to maintain login sessions, remember language preferences, and keep the platform running. They cannot be disabled.
Functional cookies
Used to remember your preferences — for example, the last game category you visited and your format settings.
Analytics cookies
Used to analyse website usage patterns and game popularity. The data collected is aggregated and contains no personal information.
Cookie controls
You can disable non-essential cookies from your browser settings. However, doing so may limit some features of the website.
Sharing data with third parties
We do not sell, rent, or share your personal information with any third-party company — except where legally required. We share data only in the following situations.
Operational restrictions
- Payment processing — We share only the data needed to operate the payment systems of KBZPay, Wave Money, and AYA Pay.
- Technology service providers — Third-party companies that provide web hosting, database, and security software services — they are also bound by data protection agreements.
- Legal requests — Where required by law or under court order in connection with legal proceedings, we share only the data necessary.
- With player consent — We share data only in cases where the player has given explicit permission.
Data retention period
Personal data is retained only for as long as necessary for its purpose. Once that period ends, it is securely deleted.
Account data
Retained for the full duration the account is active. Kept from the date of closure until the end of the applicable retention period.
Financial records
Payment records are retained for as long as required under applicable law.
Communication records
Customer communication records are kept from the time an issue is resolved until the end of the specified retention period.
Technical data
Server logs and IP records are retained for a set period for security and routine review purposes.
Your personal rights
Every shwecasino player has the following rights regarding their personal data.
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Right to access — You can request to view what data we hold about you.
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Right to correction — You can request that inaccurate or incomplete data be corrected.
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Right to deletion — Where there are no legal restrictions, you can request that we delete the data we hold about you.
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Right to Restrict Processing — You can request that we limit how we handle your personal data in certain circumstances.
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Right to Data Portability — You can request a copy of your data in a readable format.
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Right to Object — You have the right to object to certain purposes of data processing, and we will review your objection.
To exercise these rights, contact us at [email protected] or submit a request via 24/7 Live Chat. We will respond within a reasonable time after receiving your request.
Under 21 Protection
shwecasino services are intended for players aged 21 and above. We will never knowingly collect or store personal data from minors. If we become aware that a minor's data has been collected, we will delete it immediately. For such matters, please contact [email protected] with the relevant data details.
Data Security Measures
We have technical and operational measures in place to protect your data.
SSL encryption
Data is transmitted using TLS/SSL encryption to protect it from interception.
Access Control
Only a limited number of staff are permitted to access personal data, managed through a strict authorisation system.
Data Backup
Regular backups are performed in a secure environment to prevent data loss.
Breach Response
In the event of a data breach, we have a response plan in place to notify affected players immediately.
Policy Updates
shwecasino may review and update this privacy policy from time to time. When changes are made, the "Last Updated" date on this page will be revised. For significant changes, we will notify players in advance before the changes take effect. Continued use of the website after any changes means you accept the updated policy.
We are committed to always putting player privacy first before making any amendments.
Contact shwecasino
If you have questions about how we handle personal data, wish to exercise your rights, or want to file a complaint, you can reach us through the following channels.
Get in Touch
Please make it clear that your request relates to a personal data matter — we will get back to you as quickly as we can.